Shipping policy

SHIPPING AREAS

We currently ship to all addresses within the United States only, including:

All 50 states
Washington D.C.
Alaska and Hawaii
U.S. territories and military addresses (APO/FPO)

International shipping is not available at this time.

SHIPPING RATES

Free Shipping

Free shipping on all orders $150 and up! No minimum weight restrictions or special conditions.

Standard Shipping Rates

For orders under $150:

$6.99 - Orders up to 1 lb
$10.99 - Orders over 1 lb

All shipping rates include full package tracking and delivery confirmation.

SHIPPING METHODS

Standard Shipping (Default)

Carrier: USPS Ground Advantage
Delivery Time: 3-5 business days
Tracking: Full tracking provided via email
Included: All orders automatically ship via this method

PROCESSING TIME

Kits, Refills, and Tools

3-5 business days processing before shipping
Includes quality inspection and secure packaging for paper vine materials

Ready-to-Ship Woven Items

2-3 business days processing when marked "In Stock"
Items crafted and ready for careful packaging and shipping

Made-to-Order Woven Items

10-12 business days processing when marked "Preorder"
Handcrafted specifically for your order after purchase
You'll receive shipping confirmation when your item is completed and ships
Large orders (4+ items): For orders containing 4 or more made-to-order items, we will contact you within 1 business day via email to confirm your order timeline and discuss processing schedule

Processing time does not include shipping/delivery time (3-5 business days via USPS Ground Advantage)

Total Delivery Timeframes

Kits/Refills/Tools: 6-10 business days total (3-5 processing + 3-5 shipping)
Ready Woven Items: 5-8 business days total (2-3 processing + 3-5 shipping)
Made-to-Order Items: 13-17 business days total (10-12 processing + 3-5 shipping)

PACKAGING

Our Packaging Standards

Paper vine materials are packaged to prevent moisture damage
All items are securely packed for safe arrival
Multiple items are combined into single packages when possible to reduce environmental impact

DELIVERY

What to Expect

Tracking information will be emailed to you once your order ships
Safe delivery: Packages may be left at your address per USPS standard delivery practices
Delivery issues: Contact us immediately if your package appears damaged or incomplete

Delivery Timeframes

Standard shipping: 3-5 business days after your order ships
Total time: Add processing time to delivery timeframes for complete timeline

Delivery times are estimates and may be affected by weather, holidays, or carrier delays beyond our control.

ORDER CHANGES

Address Changes

Before shipping: Contact us immediately at hello@weevyn.com to request address changes
After shipping: Address changes cannot be accommodated once packages are in transit
Incorrect addresses: Additional shipping charges may apply for address corrections

Order Modifications

During processing period: Limited changes may be possible during the processing window
After production begins: Changes to made-to-order items cannot be accommodated once crafting has started
Contact us: Email hello@weevyn.com as soon as possible for any change requests

PROCESSING DELAYS

Unexpected Delays

If any order experiences processing delays beyond our stated timeframes:

Immediate notification - We'll contact you as soon as we become aware of any delay
Updated timeline - You'll receive a new estimated shipping date
Refund option - We'll offer a full refund if the delay doesn't work for your needs
No hidden fees - Refunds for delayed orders include any shipping charges paid

Communication Promise

We believe in transparent communication and will always keep you informed of any changes to your order timeline.

SHIPPING ISSUES

Damaged Packages

If your package arrives damaged:

Take photos of the package and any damaged items
Contact us immediately at returns@weevyn.com
Keep all packaging until we provide instructions
We will work with you to resolve the issue quickly

Lost or Missing Packages

Check tracking first using the tracking number provided in your shipping email
Contact USPS if tracking shows delivered but you haven't received your package
Contact us at returns@weevyn.com if your package is confirmed lost by USPS
We will work with you to resolve lost package issues

Delivery Delays

Weather and holidays may cause delivery delays beyond our control
Tracking updates will show current package status
Extended delays: Contact us if your package is significantly delayed beyond expected delivery timeframes

SPECIAL CONSIDERATIONS

Paper Vine Care During Shipping

All paper vine materials are packaged with moisture protection
Upon delivery: Store paper vine materials in a dry location immediately
Follow care instructions included with your products to maintain quality

Made-to-Order Items

Custom packaging based on item specifications
Extended processing as noted on product pages (10-12 business days)
Large order communication: For orders with 4 or more made-to-order items, we'll contact you within 1 business day to confirm timeline and coordinate production scheduling
Special handling to ensure your handcrafted item arrives safely
Delay communication - We'll contact you immediately if any unexpected delays occur with a new estimated shipping date and refund option

Ready-to-Ship Woven Items

Carefully packaged finished pieces ready for immediate shipment
Fast processing (2-3 business days) for items marked "In Stock"
Limited quantities - when sold out, same items may be available for preorder

Holiday and Peak Seasons

Processing times may be extended during busy periods
Order early for holiday delivery to ensure adequate processing and shipping time
Unusual delays: We will communicate any unexpected delays via email

Special Delivery Requests

Package holds or specific delivery timing: Contact us in advance at hello@weevyn.com
Best effort: We'll work with you on special requests but cannot guarantee carrier compliance
Alternative arrangements: We'll explore options when standard delivery won't work for your needs

BUSINESS INFORMATION

Weevyn
Ships from: Hatfield, Pennsylvania
Questions: hello@weevyn.com
Shipping issues: returns@weevyn.com

FREQUENTLY ASKED QUESTIONS

Q: Do you ship internationally?
A: Not at this time. We currently ship within the United States only.

Q: Can I upgrade to faster shipping?
A: We currently offer standard USPS Ground Advantage shipping (3-5 business days). We may offer expedited shipping options during the holiday season.

Q: How do I track my order?
A: You'll receive a tracking number via email once your order ships. Use this number on the USPS website or their mobile app to track your package.

Q: Why do processing times vary by product type?
A: We've optimized our processing times based on each product's requirements:

Kits & supplies: 3-5 days (quality inspection and moisture-safe packaging)
Ready woven items: 2-3 days (careful packaging of finished pieces)
Made-to-order items: 10-12 days (custom handcrafting for your order)

Q: What's the difference between "In Stock" and "Preorder" woven items?
A: "In Stock" woven items are ready-made pieces that ship within 2-3 business days. "Preorder" items are handcrafted specifically for you after your order is placed, requiring 10-12 business days. Both represent the same high-quality craftsmanship.

Q: Can I get my kit order faster than 3-5 days?
A: Our 3-5 day processing ensures proper quality inspection and packaging, especially for paper vine materials that need moisture protection. This timeline helps us maintain our quality standards while being as efficient as possible.

Q: What if I need my order faster than the standard processing time?
A: Processing times help us ensure quality and proper packaging. Contact us at hello@weevyn.com if you have urgent timing needs, and we'll do our best to accommodate when possible.

Q: Can you combine multiple orders into one shipment?
A: Orders placed separately will generally ship separately. If you need to combine orders, contact us at hello@weevyn.com immediately after placing your orders—we'll try our best but cannot guarantee it's possible depending on processing status.

Q: Do you ship to Alaska and Hawaii?
A: Yes! All U.S. states are included in our standard shipping rates.

Q: What if my order is lost, delayed, or damaged?
A: Please refer to our "Shipping Issues" section above for detailed instructions, or contact returns@weevyn.com, and we'll assist you in resolving the issue promptly.

Q: Will I receive updates on my made-to-order item?
A: You'll receive an order confirmation when you place your order, and a shipping confirmation when your handcrafted item is completed and shipped. If there are any unexpected delays beyond our 10-12 day processing time, we'll contact you immediately with an updated timeline and refund option.

Q: What if I order multiple made-to-order items?
A: For orders with 4 or more made-to-order items, we'll contact you within 1 business day via email to confirm your timeline and discuss our production schedule. This ensures we can deliver quality results while meeting your expectations. Orders with 1-3 made-to-order items follow our standard processing timeline of 10-12 business days.

Q: What happens if my made-to-order item is delayed?
A: If any unexpected delays occur beyond our stated processing time, we'll contact you immediately with a new estimated shipping date and offer a full refund (including shipping charges) if the delay doesn't work for your timeline.

Our contact information: Weevyn
1210 Bethlehem Pike, STE B-8 #1101, North Wales, PA, 19454, US
refunds@weevyn.com

This shipping policy is effective as of 07/07/2025 and applies to all orders placed through our online store.